Reference

How damancai Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use damancai, how we use it, and the choices you have over your own information. Access to our platform and eligibility depend on local law and are available where local law permits.

Account data handled with careLocal payment context: Touch 'n Go eWallet, Boost, GrabPayYour rights explained plainlyNo data sold to third partiesContact us to update or remove your info

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REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, update or remove the data we hold on your account, our support team handles those requests directly. You can reach us through live chat on the site, or send a written request via email — include your registered account name and the specific data request so we can process it without delay. Players in Kota Kinabalu and across Malaysia can use the same channels.

Live Chat Start a live chat session from the site or mobile browser. Explain your data request and our team will verify your account before proceeding.

Email Request Send your privacy or data request by email. Include your registered account details so we can locate and review your information accurately.

Account Settings Some details — like your contact number or linked e-wallet — can be updated directly from your account settings page without contacting support.

HOW WE PROTECT IT

Data Security, Cookies and Your Account Rights

We apply encryption to data in transit and at rest, including information tied to your Touch 'n Go eWallet, Boost and GrabPay transactions. Your account credentials are hashed — our own staff cannot read your password. Cookies keep your session running as you move between pages on mobile or desktop; you can manage cookie preferences through your browser settings. We do not share your personal data with advertisers or external marketing services.

Encryption in Transit

All data exchanged between your device and our servers — including account login and payment references — is encrypted using SSL, the same standard used by online banking.

Cookie Management

We use session cookies to keep you logged in as you move around the site. You can block or clear cookies through your mobile or desktop browser settings at any time.

Data Retention Policy

We hold your data for as long as your account remains active. Once an account is closed, we retain records only for the period required by applicable legal obligations.

Your Right to Access

You can request a copy of the personal data we hold on your account. Submit a request through live chat or email and we will respond with what we have on file.

Data We Collect and Why We Collect It

damancai Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the registration details you provide — name, contact number, email address and account credentials. When you make a deposit or withdrawal through Touch 'n Go eWallet, Boost or GrabPay, we log the transaction reference, amount in RM

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and timestamp. We do not store your full e-wallet PIN or banking password at any point. Usage data — the pages you visit, the sessions you start, the device type you use — helps us keep the platform running smoothly for mobile access. If you reach
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our support team via live chat, we retain that conversation record so we can follow up accurately. We also collect cookies and similar identifiers to keep your session active between pages. All data is retained for as long as your account is active or as required
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to meet our legal obligations. You can request a summary of the data we hold on your account at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on damancai

These are the data and privacy questions we hear most from our account holders. If yours is not covered here, live chat is the fastest way to get a direct answer.

We collect your name, email address, contact number and account credentials at registration. No additional documents are required unless account verification is triggered by a withdrawal request.

We log transaction references, RM amounts and timestamps for each deposit or withdrawal. We do not store your e-wallet PIN, banking password or full card number at any point.

Yes. Contact our support team through live chat or email, include your registered account name, and we will compile and share the data we hold in a readable format.

Minor updates like your contact number can be changed from your account settings page. For linked payment methods — including GrabPay or DuitNow — contact live chat to complete verification before the change is applied.

We do not sell or share your personal data with advertisers. We may share data with service providers who operate the platform on our behalf, and only under strict data-handling terms.

After account closure, we retain records for the period required by our legal obligations. Once that period ends, your personal data is deleted from our active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Appdamancai App

How damancai Handles Your Personal Information

How to Contact Us About Your Privacy

Data Security, Cookies and Your Account Rights

Encryption in Transit

Cookie Management

Data Retention Policy

Your Right to Access

Common Questions About Your Privacy on damancai

01 What personal data does damancai collect when I register?

02 Does damancai store my Touch 'n Go eWallet or Boost payment details?

03 Can I request to see all the data damancai holds on my account?

04 How do I update my contact details or linked payment method?

05 Does damancai share my data with third parties or advertisers?

06 What happens to my data if I close my account?

Privacy Policy

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